OPERATOR
Call for help
Raise maintenance, quality or material support without leaving the machine.
DIGITAL ANDON · CALL FOR HELP
Make the problem visible before downtime grows.
An operator calls for help. Maintenance sees it. The request is acknowledged, worked and resolved—with the machine and timing still attached.
ClearRivet visual: operator help, response visibility and shop-floor escalation.
ONE REQUEST · THREE VIEWS
The same issue follows the team from machine to resolution.
Instead of a radio call disappearing into the shift, the request stays visible and measurable.
RESPONDER
Acknowledge + act
See the waiting request, context and elapsed time in one place.
SUPERVISOR
See the plant
Know what is waiting, who owns it and what is still unresolved.
CLOSE THE LOOP
The operator sees that help is actually coming.
A request should not end when someone notices it. ClearRivet keeps acknowledgement, conversation and resolution together so response time can become an improvement measure.
Machine-linked request
Acknowledgement time
Responder conversation
Resolved status
FEATURES SHOWN
Support the person running the machine.
🔔Call for help
👷Assigned response
⏱Response time
💬Live updates
✓Resolution
EXPLORE THE WORKFLOW
From machine signal to production action.
COMMON QUESTIONS
Quick answers.
Is Andon only a light or tower?
No. Traditional Andon can be physical lights or boards, but the same principle can be implemented digitally: make a problem visible, signal who needs to respond and track the state of the issue.
Can a call for help be used for more than maintenance?
Yes. Plants may use it for maintenance, quality, material supply, team-lead support or other defined escalation paths.
Why measure response time?
Because total downtime alone cannot show whether production was waiting for support or whether the technical repair itself took the time. Separating the intervals creates a more useful improvement measure.
Know what needs attention.